Payment of deposits
All our web design projects are subject to an agreement that defines the scope and terms of our service. This also defines the payment schedule, which normally consists of a 50% deposit with the balance due on completion of the work, at the point the work is signed off or made live. We do not normally charge a deposit to existing clients for work under £1000 + VAT.
30 day payment
Our standard payment terms are 30 days from the issue date of your invoice. We will send a reminder when your invoice is nearly 30 days old, and when it is due. If you have any objections or problems with payment, please contact us as soon as you can, so that we can address your queries before payment becomes late. Please note that any objections to the invoice itself must be raised within 14 days of receiving the invoice.
Beyond 30 days (or any other payment term we have agreed with you), your payment will be considered late. At 40 days after the date of your invoice, we will issue an invoice for late charges. Where applicable, we will also remove the services provided. We will issue a new charge at 60 days and every 30 days from then on.
If invoices are repeatedly paid late, we will cancel your credit and require payment upfront. We will also take legal action where appropriate to recover payments.
A note about completion
Our final invoice is issued when work is complete according to the requirements set out at the beginning of your project, except where we are unable to continue because of issues outside our control. For example, this might include waiting for your content or technical issues with third party hosting. If we are unable to complete the project through no fault of our own, we will still issue the final invoice.
Final payment does not constitute an end to our service, and we will still develop and support your site once the issue has been resolved. However, we cannot keep projects open indefinitely or delay payment due to issues outside our control. We believe this is the fairest way to ensure that we meet commitments to all our clients, and to our own employees and suppliers.
If you have any questions or comments about our terms, please get in touch